Terms of Service
The general terms governing access to and use of the Rloop website, accounts, technology, and platform features.
Policies, Agreements & Platform Standards
Rloop Legal Center
Review the policies, agreements, privacy notices, payment rules, and community standards that govern use of the Rloop platform.
Current policies effective July 20, 2026
Operated by Rosario Reyes Solutions LLC
Please review the policies that apply to you
Different documents may apply depending on whether you are visiting the website, requesting Services, using a Customer account, applying as a Contractor, or performing work through Rloop.
Platform Policies
Policies for everyone
These documents apply broadly to website visitors, Customers, Contractors, applicants, and account users.
6 documents
Privacy Policy
Explains how Rloop collects, uses, stores, discloses, and protects personal information.
Cookie Policy
Describes the cookies, session technologies, analytics tools, and similar technologies used by Rloop.
California Privacy Notice
Provides additional information for California residents regarding personal information and privacy rights.
Community Guidelines
Establishes standards for safety, respect, professionalism, platform integrity, reviews, payments, and user conduct.
Accessibility Statement
Explains Rloop’s accessibility goals, support options, accommodation process, and methods for reporting digital barriers.
Customer Documents
Policies for Customers
These documents govern service requests, bookings, payments, cancellations, refunds, access, and Customer responsibilities.
2 documents
Customer Terms
Covers service requests, estimates, property access, scope changes, prohibited materials, Customer responsibilities, disputes, and platform use.
Read Customer TermsPayment & Cancellation Policy
Explains payment authorization, final charges, cancellation fees, no-shows, refunds, disputes, chargebacks, and payout timing.
Read Payment PolicyContractor Documents
Agreement for Contractors
This agreement governs the relationship between Rloop and independent Contractors who apply for or perform assignments through the platform.
1 agreement
Required for approved Contractors
Independent Contractor Agreement
Covers independent-contractor status, eligibility, insurance, equipment, job acceptance, service quality, payments, confidentiality, non-circumvention, safety, termination, and dispute resolution.
Read Contractor AgreementContractor applicants
Acceptance of the current agreement will be required as part of the Contractor application and continued platform access process.
Questions about a policy?
Contact Rloop regarding legal documents, privacy requests, accessibility support, account questions, payment concerns, or Community Guidelines reports.
Policy acceptance and version history
Continued use of Rloop is subject to the policies and agreements applicable to your relationship with the platform. Rloop may require affirmative acceptance of new or materially updated policy versions.