Subscription & Billing Policy
This Policy governs subscription billing for the Rloop software platform.
Effective: July 27, 2026
Rloop is a software platform operated by Rosario Reyes Solutions LLC. Rloop sells software subscriptions only. Rloop does not collect, hold, escrow, process, distribute, or guarantee payments between organizations and contractors.
1. Scope
This Policy applies only to subscriptions, invoices, renewals, refunds, billing disputes, taxes, and payment processing related to access to the Rloop platform.
2. Subscription Plans
Rloop offers subscription plans with different features and pricing. Plan details are presented before purchase.
3. Subscription Features
Features may vary by plan and may change over time as the platform evolves.
4. Billing Authorization
By subscribing, you authorize Rloop and its payment processor to charge your selected payment method for subscription fees, taxes, and recurring renewals.
5. Billing Cycles
Subscriptions may be billed monthly, annually, or under another billing interval disclosed during checkout.
6. Automatic Renewal
Subscriptions automatically renew unless cancelled before the renewal date.
7. Payment Methods
You are responsible for maintaining accurate billing information and a valid payment method.
8. Failed Payments
If payment fails, Rloop may retry the charge, notify you, suspend premium features, or terminate the subscription after reasonable notice.
9. Plan Changes
You may upgrade or downgrade your subscription. Billing adjustments take effect as disclosed during the change process.
10. Promotional Pricing
Discounts, promotional pricing, and introductory offers may be temporary and subject to separate terms.
11. Cancellation
You may cancel at any time. Cancellation prevents future renewals but generally does not refund the current billing period unless required by law.
12. Refunds
Subscription fees are generally non-refundable. Rloop may issue refunds for duplicate charges, billing errors, unauthorized transactions confirmed through investigation, or where required by law.
13. Taxes
Applicable taxes may be collected where required by law. You are responsible for taxes associated with your subscription unless exempt.
14. Third-Party Payment Processing
Subscription payments are processed by authorized third-party payment providers such as Stripe. Rloop does not store complete payment card information.
15. No Marketplace Payments
Organizations and contractors are solely responsible for negotiating, invoicing, paying, receiving, and documenting payments between themselves. Rloop is not a bank, escrow provider, payroll service, staffing agency, payment processor for contractor work, or financial intermediary.
16. Billing Disputes
Please contact Rloop before initiating a chargeback. Verified billing errors will be corrected promptly.
17. Fraud Prevention
Rloop may delay, decline, investigate, suspend, or terminate transactions or accounts that appear fraudulent, unauthorized, abusive, or unlawful.
18. Suspension for Non-Payment
Access to paid features may be suspended or terminated until outstanding subscription balances are resolved.
19. Data After Cancellation
Following cancellation or termination, access to paid features may end immediately or at the conclusion of the current billing period. Rloop may delete account data in accordance with its data retention practices and Privacy Policy.
20. Price Changes
Rloop may modify subscription pricing with reasonable advance notice before renewed subscriptions are charged under new pricing.
21. Changes to this Policy
Rloop may update this Policy periodically. Continued use of the platform after the effective date constitutes acceptance of the revised Policy.
22. Contact
Rosario Reyes Solutions LLC
Operator of Rloop
California, United States