These Terms of Service constitute a legally binding agreement between you and Rosario Reyes Solutions LLC, a California limited liability company doing business through the Rloop brand and software platform.
References to “Rloop,” the “Company,” “we,” “us,” and “our” mean Rosario Reyes Solutions LLC and its authorized representatives. References to “you” and “your” mean the person or legal entity accessing or using the platform.
1. Acceptance of these Terms
You accept these Terms when you access the Rloop website or platform, create an account, purchase or renew a subscription, accept an invitation to a workspace, submit information, communicate through the platform, or otherwise use any Rloop feature.
These Terms incorporate by reference the policies and notices made available through the Rloop Legal Center, including the Privacy Policy, Organization Terms, Contractor Agreement, Subscription Payment Policy, Cookie Policy, California Privacy Notice, Community Guidelines, and Accessibility Statement.
If you use Rloop on behalf of a business, nonprofit, government agency, property management company, or other legal entity, you represent that you have authority to bind that entity. In that case, “you” includes both you and the entity you represent.
2. Company and platform
Rosario Reyes Solutions LLC owns and operates Rloop, a cloud-based software-as-a-service platform designed to help organizations manage contractor workflows, assignments, records, communications, documents, schedules, status updates, and operational information.
Platform features may include organization workspaces, contractor profiles, contractor credential records, assignment offers, workflow status tracking, dashboards, messaging, document uploads, photographs, reporting, analytics, notifications, and administrative controls.
Rloop may add, modify, restrict, replace, or discontinue features as the platform develops. Availability may vary by subscription plan, account type, geographic location, and technical requirements.
3. Definitions
4. Eligibility and authority
You must be at least eighteen years old and legally capable of entering into a binding agreement to create an account or use the Platform.
When acting for an Organization, you represent that you are authorized to create accounts, purchase subscriptions, invite users, submit records, configure workflows, and make decisions on that Organization’s behalf.
You may not use Rloop when prohibited by applicable law, after a material suspension or termination that remains in effect, or through false, misleading, or unauthorized account information.
5. Accounts and security
You agree to provide accurate and current account information and to update it when necessary.
You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. You may not share credentials with unauthorized users or permit another person to impersonate you.
You must promptly notify Rloop of suspected unauthorized access, credential compromise, security incidents, or material misuse of your account.
We may require email verification, multi-factor authentication, identity verification, business verification, or other reasonable security measures before enabling certain features.
6. Organizations and workspace administration
Organizations control their workspaces, including which Users are invited, which roles and permissions are granted, which records are created, and how workflows are configured.
Organization Administrators are responsible for managing workspace access, removing users who no longer require access, maintaining appropriate permissions, and protecting confidential or personal information stored in the workspace.
An Organization is responsible for ensuring that it has a lawful basis and appropriate authority to collect, upload, use, disclose, and retain information concerning its contractors, clients, employees, properties, assignments, and business operations.
Rloop is not responsible for an Organization’s hiring decisions, assignment decisions, contractor classifications, workplace rules, compensation decisions, legal compliance, or use of information obtained through its workspace.
7. Contractor users
Contractor-facing accounts may provide access to assignments, status actions, scheduling, messages, documents, financial records entered by an Organization, analytics, and other workflow tools.
Contractors must provide accurate information, protect their credentials, maintain required licenses and qualifications, and use Organization information only for authorized business purposes.
Access to a contractor dashboard does not guarantee assignments, compensation, continued access, employment, or any minimum level of business activity.
A Contractor’s relationship with an Organization is governed by the parties’ separate agreement and applicable law. Rloop does not determine whether a Contractor is an employee or independent contractor and does not control the manner in which work is performed.
8. Limited platform license
Subject to these Terms and payment of applicable fees, Rloop grants you a limited, revocable, nonexclusive, nontransferable, and nonsublicensable right to access and use the Platform for its intended business purposes during the applicable subscription or authorized access period.
The Platform is licensed, not sold. No ownership interest in the software, source code, databases, designs, workflows, branding, or other Company materials is transferred to you.
You may not rent, lease, resell, sublicense, distribute, copy, modify, create derivative works from, reverse engineer, decompile, or attempt to discover Platform source code except to the limited extent applicable law expressly prohibits such restrictions.
9. Subscription plans and renewal
Certain Platform features require a paid Subscription. Plans may differ by features, storage, user limits, contractor limits, usage allowances, support level, billing frequency, and other conditions disclosed at purchase.
Unless the checkout page, order form, or separate written agreement states otherwise, paid Subscriptions renew automatically at the end of each billing period until canceled.
Before purchase, Rloop will display the material subscription terms, including the price, billing frequency, and renewal conditions. You authorize recurring charges to the payment method associated with the account until the Subscription is canceled.
Trial or promotional access may be limited by time, features, usage, or eligibility. Unless expressly disclosed otherwise, a free trial does not create a right to continued free access.
Rloop may introduce, modify, or retire plans. Changes affecting an existing paid Subscription will be communicated as required by applicable law or the applicable order terms.
10. Subscription billing, payment methods, and taxes
Subscription fees are charged in advance for the applicable billing period unless otherwise stated in writing.
You represent that you are authorized to use the payment method provided and authorize Rloop and its payment processor to charge subscription fees, applicable taxes, approved plan changes, and other amounts disclosed during checkout.
You must keep billing and payment information current. If a payment fails, we may retry the charge, request an updated payment method, restrict paid features, suspend the workspace, or terminate the Subscription after reasonable notice where appropriate.
Prices do not include taxes unless expressly stated. You are responsible for sales, use, value-added, withholding, and similar taxes associated with your purchase, excluding taxes based on the Company’s net income.
Fees charged by banks, card issuers, currency conversion providers, or other third parties are your responsibility.
11. Subscription cancellation and refunds
An Organization may cancel a Subscription through available account controls or by using the cancellation method identified in the Subscription Payment Policy.
Unless otherwise stated or required by law, cancellation stops future renewal charges but does not retroactively refund the current billing period. Access generally continues until the end of the paid period unless the account is terminated for material breach, fraud, security risk, or unlawful conduct.
Subscription fees are non-refundable except where required by law, expressly stated in the Subscription Payment Policy, or approved by Rloop in writing.
Plan upgrades, downgrades, credits, prorations, and effective dates will be handled as disclosed through the Platform or applicable order terms.
12. Rloop’s role as a software provider
Rloop licenses workflow-management software. Unless expressly stated in a separate written agreement, Rloop is not a staffing company, employment agency, contractor broker, payroll provider, escrow provider, or party to agreements between Organizations and Contractors.
Organizations independently decide which Contractors to invite, engage, assign, approve, remove, or compensate. Contractors independently decide whether to accept work and how to operate their businesses, subject to their agreements with Organizations and applicable law.
Rloop does not supervise or direct the performance of contractor work, inspect work sites, determine the legality or safety of an assignment, verify every credential, or guarantee the identity, qualifications, performance, conduct, or payment practices of any User.
Platform records, status labels, badges, workflow steps, analytics, and verification fields are software tools and do not constitute legal, tax, employment, safety, insurance, or professional advice.
13. Payments between Organizations, clients, and Contractors
Rloop’s subscription fees pay for access to the software. They do not constitute payment for contractor labor, client services, property services, materials, expenses, or other work arranged by Users.
Unless Rloop expressly introduces and documents a separate payment product in writing, Rloop does not receive, hold, escrow, route, distribute, guarantee, or settle funds between Organizations, clients, and Contractors.
Organizations are solely responsible for determining and paying contractor compensation, reimbursements, expenses, taxes, and other amounts they owe.
Contractors are solely responsible for their invoices, collections, taxes, insurance, licenses, expenses, and business obligations.
Records displayed in Rloop concerning prices, expected payouts, payment status, invoices, or financial activity are informational workflow records entered or maintained by Users. They are not proof that Rloop received, transmitted, approved, or guaranteed any underlying payment.
14. User Content and workspace data
As between you and Rloop, you retain ownership of User Content you lawfully submit, subject to the rights granted in these Terms.
You grant Rloop a nonexclusive, worldwide, royalty-free license to host, store, copy, process, transmit, display, format, back up, and otherwise use User Content as reasonably necessary to provide, secure, support, administer, and improve the Platform.
You represent that you have all rights, permissions, notices, and lawful bases needed to submit and use User Content through Rloop. You must not upload information that you are prohibited from possessing, processing, or disclosing.
Organizations control access to content within their workspaces. A User’s access to workspace data may be changed or removed by an authorized Organization Administrator.
You are responsible for maintaining copies of information that you are legally or operationally required to retain. Rloop is not a substitute for an Organization’s formal records-retention, payroll, tax, human resources, safety, licensing, or compliance systems.
15. Platform communications
Rloop may send transactional communications relating to accounts, invitations, assignments, messages, documents, subscriptions, billing, security, support, and legal updates.
Communications may be delivered by email, telephone, text message, in-platform notification, or another contact method you provide, subject to applicable law and available communication preferences.
Users may not use contact information obtained through Rloop for harassment, spam, unauthorized marketing, fraud, identity theft, or purposes unrelated to authorized platform activity.
16. Acceptable use and prohibited conduct
You may use Rloop only for lawful, authorized business purposes.
You may not:
- submit false, deceptive, fraudulent, or materially incomplete information;
- impersonate another person or entity;
- access another account or workspace without authorization;
- upload malware, malicious code, or harmful content;
- interfere with Platform availability, performance, integrity, or security;
- bypass access controls, usage limits, authentication, or security mechanisms;
- scrape, crawl, harvest, or extract Platform data without written permission;
- reverse engineer or attempt to discover source code except where legally permitted;
- sell, sublicense, or commercially redistribute Platform access;
- use Rloop to violate employment, labor, privacy, discrimination, tax, licensing, safety, or other laws;
- upload highly sensitive information that Rloop has not expressly agreed to process;
- harass, threaten, exploit, or discriminate against another User;
- use the Platform to develop or train a competing product without written authorization.
17. Third-party services
Rloop may use third-party providers for hosting, infrastructure, payments, email, analytics, communications, security, storage, identity services, and other technical functions.
Third-party services may be governed by their own terms, privacy notices, availability, limitations, and fees.
Rloop is not responsible for third-party products, services, outages, content, or practices outside the Company’s reasonable control. Links or integrations do not necessarily constitute endorsement.
18. Intellectual property
Rloop and its software, source code, object code, interfaces, designs, workflows, databases, documentation, text, graphics, logos, trademarks, and other Company materials are owned by Rosario Reyes Solutions LLC or its licensors and are protected by applicable law.
These Terms do not grant permission to use the Rloop name, Company name, logos, trade dress, or branding in a manner suggesting endorsement, partnership, employment, sponsorship, or authorization.
Feedback and suggestions may be used by Rloop without restriction or compensation, provided the Company does not publicly identify you as the source without permission.
19. Privacy and data security
Rloop’s collection, use, disclosure, retention, and protection of personal information are described in the Privacy Policy and applicable supplemental notices.
Each Organization is independently responsible for determining whether it acts as a business, controller, employer, service provider, contractor, or other regulated party with respect to information placed in its workspace.
Users must apply reasonable security measures, limit access to authorized personnel, and promptly report suspected compromise.
No method of electronic transmission or storage is completely secure. Rloop does not guarantee that unauthorized access, loss, alteration, or disclosure will never occur.
20. Platform availability, maintenance, and changes
Rloop may perform maintenance, deploy updates, modify interfaces, change technical requirements, or temporarily restrict access to protect security, reliability, or performance.
The Platform may be unavailable due to maintenance, internet failures, hosting failures, third-party outages, cyber incidents, natural disasters, government action, or other events.
Unless a separate written service-level agreement applies, Rloop does not guarantee any specific uptime, response time, recovery time, feature availability, or uninterrupted access.
21. Disclaimers
To the fullest extent permitted by law, the Platform is provided “as is” and “as available.”
Rloop disclaims warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted availability, and freedom from harmful components, except where a warranty cannot lawfully be disclaimed.
Rloop does not guarantee:
- that every feature will be uninterrupted or error free;
- that User Content is complete, accurate, lawful, or current;
- that any Contractor or Organization will perform or pay as expected;
- that verification records prove current legal compliance;
- that workflow data will satisfy every legal or regulatory requirement;
- any particular employment, revenue, payment, productivity, or business outcome.
Rloop does not provide legal, tax, accounting, insurance, employment, safety, licensing, or professional advice.
22. Limitation of liability
To the fullest extent permitted by law, Rosario Reyes Solutions LLC and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages.
This exclusion includes lost profits, lost revenue, lost data, lost business, loss of opportunity, business interruption, reputational harm, contractor disputes, employment claims, payment disputes, or costs of replacement services arising from or relating to Rloop.
To the fullest extent permitted by law, the Company’s aggregate liability arising from or relating to the Platform or these Terms will not exceed the greater of:
- the subscription fees paid directly to Rloop by the claimant during the three months immediately preceding the event giving rise to the claim; or
- one hundred United States dollars.
These limitations do not apply to liability that applicable law does not permit the parties to exclude or limit.
23. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Rosario Reyes Solutions LLC and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, liabilities, losses, damages, judgments, penalties, costs, and reasonable legal fees arising from or related to:
- your violation of these Terms or applicable law;
- your User Content or workspace data;
- your hiring, classification, supervision, assignment, payment, or treatment of another User;
- your infringement or violation of another person’s rights;
- your misuse of personal, confidential, or business information;
- your negligent, reckless, fraudulent, unlawful, or intentional acts or omissions.
This section does not require a consumer to indemnify the Company for the Company’s own conduct where such an obligation would be prohibited by applicable law.
24. Suspension, termination, and account closure
You may stop using Rloop at any time. An Organization may cancel its Subscription as described in these Terms and the Subscription Payment Policy.
Rloop may restrict, suspend, or terminate access when reasonably necessary to address:
- nonpayment or failed subscription charges;
- fraud, abuse, security risks, or unlawful activity;
- material violations of these Terms;
- unauthorized account or workspace access;
- conduct that threatens Users, data, or Platform integrity;
- legal, regulatory, or third-party service requirements.
Where appropriate, Rloop may provide notice and an opportunity to correct a violation. Immediate action may be taken where fraud, illegality, security, safety, or serious harm is involved.
Provisions that by their nature should survive termination will survive, including payment, intellectual-property, disclaimer, liability, indemnification, dispute, and general provisions.
25. Informal dispute resolution
Before filing a lawsuit, the parties should make a good-faith effort to resolve the dispute informally, except where immediate relief is reasonably necessary or applicable law permits otherwise.
A dispute notice should include:
- the claimant’s name and contact information;
- the relevant account, workspace, subscription, or transaction;
- a clear description of the issue;
- supporting documents or evidence; and
- the requested resolution.
The parties should allow at least thirty days after receipt of a complete notice to discuss a potential resolution before commencing litigation, unless a shorter period is required by law.
26. Governing law and venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law or another jurisdiction’s mandatory law applies.
Subject to applicable consumer-protection, small-claims, jurisdiction, and venue rights, legal proceedings arising from these Terms will be brought in a state or federal court with jurisdiction in California.
Nothing in these Terms prevents a party from using an eligible small-claims procedure or seeking temporary or emergency relief from a court with jurisdiction.
27. Changes to these Terms
Rloop may update these Terms to reflect platform changes, pricing practices, legal requirements, security needs, or business developments.
The revised version will display an updated effective or “Last updated” date. Where required by law or where a change materially affects User rights, Rloop may provide additional notice or request renewed acceptance.
Changes apply prospectively from their stated effective date. Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.
28. General provisions
Entire agreement
These Terms and incorporated policies constitute the agreement concerning their subject matter, except for a separate signed agreement that expressly controls.
Severability
If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.
No waiver
Failure to enforce a provision is not a waiver of the right to enforce it later.
Assignment
You may not assign these Terms without written permission. Rloop may assign them in connection with a merger, financing, reorganization, asset transfer, sale of business, or operation of the Platform, subject to applicable law.
No third-party beneficiaries
Except as expressly stated, these Terms do not create rights for third-party beneficiaries.
Force majeure
Rloop is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, utility or internet failures, labor disruptions, government action, civil emergencies, cyberattacks, or third-party service failures.
29. Contact information
Questions, notices, and concerns regarding these Terms may be submitted to: