Terms of Service

1. Acceptance of these Terms

You accept these Terms when you access or use the Rloop website, create an account, submit information, request services, apply to participate as a service provider, accept an assignment, communicate through the platform, or otherwise use any Rloop feature.

These Terms incorporate by reference any additional policies presented through Rloop, including our:

• Privacy Policy;
• Customer Terms;
• Contractor Agreement;
• Payment and Cancellation Policy;
• Community Guidelines;
• Cookie Policy; and
• other policies or standards made available through the platform.

Additional terms may apply to a particular service, promotion, feature, assignment, or transaction. Where additional terms conflict with these Terms, the additional terms control solely with respect to the applicable subject.

2. Company and platform

Rosario Reyes Solutions LLC owns and operates the Rloop platform, including its website, software, databases, interfaces, workflows, content, branding, and related technology.

Rloop is designed to support property-service requests, contractor applications, contractor verification, job opportunities, scheduling, communications, documentation, and related operational functions.

Available services, features, geographic coverage, and platform functionality may change over time. We do not guarantee that every feature or service will be available in every area.

3. Definitions

For purposes of these Terms:

4. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to create an account, request paid services, or apply as a Contractor.

When using Rloop for a company, property owner, landlord, employer, or other organization, you represent that you have authority to bind that organization and authorize the requested activity.

You may not use Rloop if your use is prohibited by applicable law, if we previously suspended or terminated your access for material violations, or if you provide materially false information about your identity or authority.

5. User accounts

You agree to provide complete and accurate account information and to keep it current. You may not impersonate another person, create an account using false information, or transfer your account without our written permission.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• using a strong and unique password;
• activity occurring through your account;
• promptly updating inaccurate information; and
• notifying us promptly about suspected unauthorized access.

We may require identity, business, payment, insurance, licensing, tax, equipment, or other verification before enabling certain features.

6. Rloop’s platform role

Rloop provides technology and operational tools that may facilitate service requests, communications, estimates, scheduling, contractor verification, assignments, documentation, and payments.

Depending on the service and transaction, Rosario Reyes Solutions LLC may act as a platform operator, service coordinator, contracting party, payment facilitator, or direct service provider. The applicable role may be identified in the quote, job details, checkout flow, invoice, assignment, or additional service terms.

Unless expressly stated otherwise in writing, neither account approval nor access to the platform guarantees:

• that a Customer will receive a particular service or appointment;
• that a Contractor will receive any minimum number or value of assignments;
• continuous availability of any feature;
• acceptance of any request, application, estimate, or proposed assignment.

We may use automated systems to organize requests, suggest matches, prioritize opportunities, estimate service characteristics, detect risk, or support platform operations. Automated output may be incomplete or inaccurate and may be reviewed or changed.

7. Customer requests and responsibilities

Customers must provide accurate and complete information about requested Services, including location, access conditions, item type, estimated quantity, dimensions, weight, photographs, stairs, elevators, parking restrictions, safety concerns, and any other fact reasonably affecting the work.

Customers represent that they own the items to be removed or are authorized by the lawful owner to request their removal.

Customers must not ask a Contractor or Rloop representative to:

• remove property belonging to another person without authorization;
• enter an area without lawful permission;
• perform illegal dumping;
• transport prohibited or undisclosed hazardous material;
• perform work presenting an unreasonable or undisclosed safety risk.

Customers are responsible for securing pets, supervising minors, protecting valuables, providing safe access, identifying fragile surfaces, and disclosing known hazards before work begins.

8. Contractors and service providers

Contractor applicants must provide truthful, current, and complete information concerning their identity, business, experience, equipment, service areas, licenses, insurance, tax documentation, and other requested qualifications.

Contractor approval is discretionary and may be conditioned on verification, documentation, background screening where legally permitted, training, equipment, insurance, service quality, geographic need, or other legitimate platform requirements.

Contractors are responsible for maintaining all licenses, permits, registrations, insurance, vehicles, tools, equipment, safety supplies, and qualifications required to lawfully and safely perform accepted work.

Contractors must not:

• accept work they cannot safely or lawfully perform;
• permit an unauthorized person to use their account;
• misrepresent arrival, completion, disposal, expenses, condition, or job details;
• solicit off-platform payment for a platform assignment without written authorization;
• misuse Customer information;
• transport or dispose of material illegally.

Where the parties establish an independent business relationship, Contractors remain responsible for their own business operations, tax obligations, personnel, equipment, expenses, and compliance with applicable law, except as otherwise required by law or stated in a separate written agreement.

Nothing in these Terms overrides any legal right, duty, worker classification standard, or protection that cannot lawfully be waived. Classification depends on the actual relationship and applicable law, not solely on the title of an agreement.

9. Quotes, estimates, and service scope

Quotes and estimates may be based on information, photographs, measurements, or descriptions provided before arrival. Unless expressly identified as a final fixed price, an estimate is not a guarantee of the final charge.

Pricing may change when:

• the quantity, volume, weight, or type of material differs from the description;
• additional labor or equipment is required;
• access, parking, stairs, distance, or site conditions differ materially;
• disposal, recycling, permit, or facility charges apply;
• the Customer requests additional Services.

Material price or scope changes should be communicated before additional work begins whenever reasonably practicable.

We may decline, pause, modify, or cancel work when information is inaccurate, authorization is unclear, conditions are unsafe, prohibited materials are present, required resources are unavailable, or the work cannot be performed lawfully.

10. Property access and site conditions

By scheduling or authorizing Services, the Customer grants authorized service personnel reasonable permission to enter the designated areas for the limited purpose of evaluating or performing the requested work.

The Customer must identify any areas that are restricted, structurally unsafe, fragile, protected, contaminated, or subject to special access rules.

Service personnel may refuse to enter or continue working in an area that appears unsafe or unlawful, including areas involving:

• unstable structures;
• exposed electrical hazards;
• suspected asbestos or hazardous contamination;
• biohazards;
• uncontrolled animals;
• threats, weapons, violence, or harassment;
• any condition presenting unreasonable risk.

The Customer should remain available during the appointment or designate an authorized adult who can approve access, scope, price changes, and completion.

11. Prohibited and restricted materials

Users must disclose potentially hazardous, regulated, illegal, or restricted items before scheduling Services.

Unless expressly approved in writing and handled in compliance with applicable law, Services do not include removal or transportation of:

• explosives, ammunition, or fireworks;
• controlled substances or illegal materials;
• infectious medical waste or human remains;
• asbestos or suspected asbestos-containing materials;
• radioactive material;
• unidentified chemicals, toxic substances, corrosives, or hazardous waste;
• fuel, pressurized containers, or flammable liquids requiring specialized handling;
• any property that may not lawfully be possessed, transported, or disposed of.

Additional restrictions may apply based on local law, disposal-facility requirements, transportation rules, insurance limitations, or site conditions.

12. Payments, fees, and payouts

You agree to pay all charges you authorize through Rloop, including applicable service charges, disposal costs, taxes, surcharges, cancellation charges, approved scope changes, and other amounts disclosed before payment.

Payment may be processed by a third-party payment provider. By providing payment information, you represent that you are authorized to use the selected payment method and authorize applicable charges.

We may place an authorization hold, require a deposit, charge before or after performance, or require another payment arrangement disclosed during the transaction.

Contractor compensation and payout eligibility are governed by the applicable assignment details, Contractor Agreement, payout policy, and any lawful deductions or adjustments.

Users must not initiate a knowingly false or fraudulent chargeback. Nothing in these Terms restricts a user from disputing an unauthorized or genuinely incorrect charge through lawful channels.

13. Cancellations, rescheduling, and refunds

Cancellation, rescheduling, refund, and no-access rules are described in the Payment and Cancellation Policy and may also be presented when a service is booked.

A cancellation fee may apply when:

• a Customer cancels after the disclosed cancellation window;
• personnel have been dispatched;
• required access is unavailable;
• the Customer is absent and no authorized person is available;
• undisclosed conditions prevent performance.

Refund eligibility depends on the circumstances, work completed, expenses incurred, disclosed policies, and applicable law.

14. Communications

You agree that we may send transactional communications concerning your account, application, verification, request, quote, appointment, assignment, payment, security, or policy changes.

Communications may occur by email, telephone, text message, platform notification, or another contact method you provide, subject to applicable law and your communication preferences.

Marketing communications, where used, will be governed by applicable consent and opt-out requirements. Opting out of marketing does not prevent necessary transactional or security communications.

Users may not use contact information obtained through Rloop for harassment, spam, unrelated marketing, identity theft, fraud, or other unauthorized purposes.

15. Acceptable use and prohibited conduct

You may use Rloop only for lawful purposes and in accordance with these Terms.

You may not:

• submit false, misleading, fraudulent, or materially incomplete information;
• impersonate another person or organization;
• harass, threaten, discriminate against, or abuse another user;
• use the platform to facilitate unlawful activity;
• access another user’s account without permission;
• introduce malware, malicious code, or harmful data;
• interfere with platform availability, integrity, or security;
• scrape, crawl, copy, extract, or harvest platform data without written authorization;
• reverse engineer, decompile, or attempt to discover source code except where applicable law expressly permits it;
• bypass access controls, usage limitations, or security mechanisms;
• use Rloop to build or train a competing product without written permission;
• misuse Customer, Contractor, or Company information.

16. Reviews, feedback, and User Content

You retain ownership of User Content you submit, subject to the licenses granted in these Terms.

By submitting User Content, you grant the Company a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, format, display, communicate, and use that content as reasonably necessary to operate, secure, improve, administer, document, and promote Rloop.

You represent that you have the rights and permissions necessary to submit the content and that it does not unlawfully infringe another person’s privacy, intellectual property, or other rights.

Reviews must reflect genuine experiences and may not contain knowingly false factual claims, confidential information, threats, harassment, unlawful discrimination, spam, or manipulated ratings.

Nothing in these Terms prohibits or penalizes a Customer for sharing an honest opinion about products, Services, conduct, or performance.

We may moderate or remove content that violates these Terms, is unlawful, compromises safety or privacy, is fraudulent, or is otherwise inappropriate for the platform.

17. Intellectual property

Rloop and its associated software, source code, object code, interfaces, workflows, databases, designs, documentation, text, graphics, logos, icons, branding, and other Company materials are owned by Rosario Reyes Solutions LLC or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use the platform for its intended purpose.

No ownership rights are transferred to you. You may not use the Rloop name, Company name, logos, trade dress, or branding in a way that suggests sponsorship, endorsement, employment, partnership, or authorization without written permission.

Feedback and suggestions may be used by the Company without restriction or compensation, provided we do not publicly identify you as the source without permission.

18. Third-party services

Rloop may rely on third parties for hosting, communications, analytics, mapping, identity verification, payment processing, document storage, security, or other services.

Third-party products and services may be governed by their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

Links to third-party websites do not necessarily constitute endorsement. Users should independently review the terms and practices of third parties.

19. Privacy and data

Our collection, use, disclosure, retention, and protection of personal information are described in the Rloop Privacy Policy and applicable supplemental notices.

Users must handle personal information obtained through Rloop only for legitimate platform and service purposes and in accordance with applicable law.

No method of electronic transmission or storage is completely secure. Users are responsible for using reasonable security practices and promptly reporting suspected account or data compromise.

20. Disclaimers

The Company disclaims warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted availability, and freedom from harmful components, except where a warranty cannot lawfully be disclaimed.

We do not guarantee:

• uninterrupted or error-free platform access;
• that every user, Contractor, Customer, or third party will perform as expected;
• that every request or assignment will be accepted or completed;
• the accuracy of all user-submitted information;
• any particular business, employment, income, savings, or service outcome.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

21. Limitation of liability

To the fullest extent permitted by law, Rosario Reyes Solutions LLC and its members, managers, officers, personnel, contractors, agents, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or loss of opportunity arising from or related to Rloop.

To the fullest extent permitted by law, the Company’s aggregate liability arising from or relating to the platform, these Terms, or a transaction will not exceed the greater of:

1. the amount paid directly to the Company by the claimant for the specific transaction giving rise to the claim; or
2. one hundred United States dollars.

These limitations do not apply to liability that cannot lawfully be excluded or limited, including liability resulting from conduct for which the law prohibits limitation.

The limitations apply regardless of legal theory and even if a party was advised that damages were possible.

22. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Rosario Reyes Solutions LLC and its members, managers, officers, personnel, affiliates, agents, licensors, and service providers from claims, liabilities, losses, damages, judgments, penalties, costs, and reasonable legal fees arising from or related to:

• your violation of these Terms;
• your unlawful conduct;
• information or content you submit;
• your infringement or violation of another person’s rights;
• your failure to disclose hazards or material job conditions;
• your negligent, reckless, fraudulent, or intentional acts or omissions.

This section does not require a consumer to indemnify the Company for the Company’s own conduct where such an obligation would be prohibited or unenforceable under applicable law.

23. Suspension and termination

You may stop using Rloop at any time. Account closure remains subject to outstanding transactions, payment obligations, disputes, legal holds, records retention, and other legitimate requirements.

We may restrict, suspend, deactivate, or terminate access when reasonably necessary to:

• investigate suspected fraud, misconduct, or security risk;
• protect users, property, data, or the platform;
• respond to legal or regulatory requirements;
• address expired or invalid Contractor credentials;
• address repeated service, safety, payment, or conduct issues;
• enforce these Terms or another applicable policy.

Where appropriate, we may provide notice and an opportunity to correct an issue. Immediate action may be taken where safety, fraud, illegality, security, or serious platform harm is involved.

Provisions that by their nature should survive termination will survive, including payment, intellectual-property, disclaimer, liability, indemnification, dispute, and general provisions.

24. Informal dispute resolution

Before filing a lawsuit, the parties should make a good-faith effort to resolve the dispute informally, except where immediate relief is reasonably necessary or applicable law permits otherwise.

A dispute notice should include:

• the claimant’s name and contact information;
• the relevant account, request, assignment, or transaction;
• a clear description of the issue;
• supporting documents or evidence; and
• the requested resolution.

The parties should allow at least 30 days after receipt of a complete notice to discuss a potential resolution before commencing litigation, unless a shorter period is required by law.

25. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law or another jurisdiction’s mandatory law applies.

Subject to applicable consumer-protection, small-claims, jurisdiction, and venue rights, legal proceedings arising from these Terms will be brought in a state or federal court with jurisdiction in California.

Nothing in these Terms prevents a party from using an eligible small-claims procedure or seeking temporary or emergency relief from a court with jurisdiction.

26. Changes to these Terms

We may update these Terms to reflect platform changes, business practices, legal requirements, security needs, or operational developments.

The updated version will display a revised “Last updated” date. Where required by law or where a change materially affects user rights, we may provide additional notice or request renewed acceptance.

Changes apply prospectively from their stated effective date. Continued use after an updated version takes effect constitutes acceptance only to the extent permitted by applicable law.

27. General provisions

Entire agreement

These Terms and incorporated policies constitute the agreement concerning their subject matter, except for a separate signed agreement that expressly controls.

Severability

If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.

No waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment

You may not assign your rights or obligations under these Terms without written permission. The Company may assign these Terms in connection with a merger, financing, reorganization, asset transfer, sale of business, or operation of the platform, subject to applicable law.

No third-party beneficiaries

Except as expressly stated, these Terms do not create rights for third-party beneficiaries.

Force majeure

The Company is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, wildfire, utility or internet failure, labor disruption, transportation interruption, government action, civil emergency, epidemic, cyberattack, or third-party service failure.